It's easy to apply a credit memo to a customer's invoice.
Currently, non-trust payments and credit memos are handled in QuickBooks Online. You'll want to have it open, and available before we begin.
Here's how you can create the credit memo:
- Click the Plus (+) icon.
- Select Credit Memo.
- Choose the customer name.
- Enter the Credit Memo Date.
- Fill in the Service Date, Product/Service, and Amount fields. You may also fill in any other fields (Description, QTY, Rate) if necessary.
- Click Save and close.
If you've already created the credit memo, or want to apply it to an invoice, follow these steps within QuickBooks Online:
- Click Sales in the left navigation bar.
- Click the Customers tab.
- Locate and click the customer's name.
- Locate the invoice you want to apply the credit to and click Receive payment.
- In the Receive Payment window, enter the Payment date, Payment method, Reference no. (if necessary) and the Deposit to account.
- In the Outstanding Transactions section, make sure that the correct invoice is selected.
- In the Credits section, make sure the correct credit memo is selected.
- Click Save and close.
This article is based on existing documentation from QuickBooks Support library. We've included the original document here as reference.